Customer Service Agent
Nairobi, Nairobi
Posted more than 30 days ago
- Company:
- Shopit Limited Kenya
- Company Description:
- Send all Shopit Job Applications: resourcing(at)shopit(dot)co(dot)ke Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer shop with the personal touch of your local retailer. Established in 2011 by indigenous Kenyan professionals in Information and Communications technologies, Shopit has within a short period established itself in the ICT market as a key provider of quality Information and Communications Technology (ICT) products both in public and private sectors. Shopit enhances the effectiveness of ICT resources for your business growth by taking up world’s leading ICT products and developed strategic partners /relationships with principal equipment vendors that enable us to deliver optimal ICT products and affordable prices. Whether you are a novice or a tech guru, you are sure to enjoy shopping at Shopit. We work passionately to exceed your expectations every time. Send all Shopit Job Applications: resourcing(at)shopit(dot)co(dot)ke
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
ROLE DESCRIPTION
Working Conditions: Full-Time and On-Site Nairobi, Kenya
Positions Available: 1
RESPONSIBILITIES
Serve clients on all modes of engagement e-messages, calls, social media, and face to face.
Generate and close sales leads.
Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
Respond to all requests for quotation sent through all modes of engagement.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Stay up-to-date on Product knowledge and seek expert opinion from Merchandisers when you are unfamiliar with a customer’s product request.
Ensure clients’ issues and complaints are addressed speedily and effectively.
Handle after-sale-related queries such as warranty and post-sale feedback.
Meet personal and team sales targets; Meet quantitative performance metrics as outlined.
Inform customers of deals and promotions.
Document all inquiries, requests, resolutions, and follow-up tasks.
Embody and display a courteous and empathetic attitude to all customers
Ensure accurate daily and weekly reports are submitted to the Customer Service Manager.
QUALIFICATIONS
Excellent communication and interpersonal skills.
Minimum of 1 year relevant working experience.
Demonstrated ability in sales.
Strong customer service skills.
Highly organized and detail-oriented.
Ability to work in a fast-paced environment, preferably e-commerce industry.
Proficiency in computer and internet usage.
Must be willing to work on commission.
Must have attained B+ and above in their KCSE.
Must be willing to work six days a week. (Monday – Saturday).
Family or Personal Business Experience is a plus.
Demonstrated ability to work collaboratively in a fast-paced team environment and proactively influence others.
Experience in the IT industry is a plus.
The position you are looking for is no longer available. It is possible that this job has expired or has been removed. Please take a look at our open positions.