Customer Service and Client Experience Associate

We are hiring a dedicated and professional Customer Service & Client Experience Associate to join our front-line support team. This role is suited for candidates with a passion for service, excellent communication skills and at least 1 year of experience in a customer-facing position. You will serve as the first point of contact for clients, ensuring prompt, clear and courteous support across all communication channels.

Key Responsibilities:

1. Respond to customer inquiries via phone, email and social media in a timely and professional manner

2. Offer accurate information regarding services, programs or events

3. Escalate and follow up on client issues until resolution is achieved

4. Maintain records of customer interactions and track service trends

5. Support internal communications by providing feedback on customer concerns

6. Assist in scheduling appointments, providing documentation and guiding clients through available support processes

Required Qualifications:

1. Minimum 1 year of experience in a customer service, administrative or support role

2. Certificate or Diploma in Business Administration, Communications, Customer Service or related field

3. Excellent verbal and written communication skills

4. Ability to stay calm under pressure and handle complaints with professionalism

5. Proficiency in computer applications (MS Office, Google Workspace, or similar tools)

6. Strong organizational and time management skills