Location:
Nairobi, Nairobi
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Certificate
Salary:
30.000,00 KES /
Monthly
Job Description
Silverlink Innovations is seeking a highly motivated and professional Customer Care Representative to join our dynamic customer support team. The successful candidate will serve as the first point of contact for our customers, providing timely, accurate, and empathetic support to enhance customer satisfaction and loyalty.
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Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Assess customer needs and provide appropriate solutions or escalate issues as necessary.
Maintain detailed and accurate customer records and document interactions.
Handle customer complaints with patience and professionalism, ensuring timely resolution.
Collaborate effectively with internal teams to resolve customer issues.
Adhere to company policies, procedures, and quality standards.
Qualifications
Minimum of a high school diploma or equivalent; further education in Business, Communication, or related fields is an advantage.
Previous experience in customer service or related roles preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and manage time efficiently.
Proficiency in using customer service software and basic computer applications.
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Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Assess customer needs and provide appropriate solutions or escalate issues as necessary.
Maintain detailed and accurate customer records and document interactions.
Handle customer complaints with patience and professionalism, ensuring timely resolution.
Collaborate effectively with internal teams to resolve customer issues.
Adhere to company policies, procedures, and quality standards.
Qualifications
Minimum of a high school diploma or equivalent; further education in Business, Communication, or related fields is an advantage.
Previous experience in customer service or related roles preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and manage time efficiently.
Proficiency in using customer service software and basic computer applications.
Number of vacancies:
1
Company Description
Silverlink Innovations is a forward-thinking company dedicated to delivering innovative solutions that empower businesses and individuals alike. We specialize in leveraging technology and customer-centric strategies to create meaningful impact and exceptional experiences. At Silverlink Innovations, we believe in fostering a collaborative environment where creativity, integrity, and excellence drive our success. Join us and be part of a team that’s shaping the future through innovation and outstanding service.
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