Customer Service Agent
Nairobi, Nairobi
Posted 4 days ago
- Company:
- Hometests
- Company Description:
- Hometests is a forward-thinking consumer goods company building a portfolio of direct-to-consumer brands across health, wellness, and lifetime industries. Our first platform, HomeTesting.shop offers discreet and convenient at-home health testing kits, empowering individuals to take control of their health from the comfort of their homes. As we grow, we're expanding into complementary sectors, Including nutritional supplements, wellness products, personal accessories, and functional goods. Our mission is to provide customers with trusted, high-quality products.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
*Key Responsibilities:*
* Respond promptly and professionally to customer inquiries via email, chat, and social media.
* Resolve order issues, refunds, and product questions.
* Maintain detailed records of customer interactions.
* Collaborate with fulfillment and marketing teams to address customer feedback.
* Strive to exceed customer satisfaction goals.
*Ideal Candidate Profile:*
* Experience in customer support roles, preferably in e-commerce.
* Strong communication and problem-solving skills.
* Ability to manage multiple channels and prioritize tasks.
* Empathy and patience with customers.
*Application Instructions:*
Please share:
* Examples of customer service experience.
* Description of tools or platforms used (Zendesk, Freshdesk, etc.).
* Sample responses or scenarios you have handled.
