Customer service agent

The Customer Service Agent is responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and requires a strong commitment to customer satisfaction.

Key Responsibilities:
Customer Support: Respond to customer inquiries promptly and professionally across various channels (phone, email, chat).
Issue Resolution: Identify and resolve customer issues efficiently while maintaining a high level of service.
Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and guidance.