Hotel Receptionist

The role will be responsible for:

1. Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
2. Answering questions about hotel facilities and about local transport, places of interest and entertainment
3. Using sales skills to promote additional hotel services and facilities
4. Dealing with special requests, such as room service, taxi bookings or wake-up calls
5. Passing on messages to guests and taking mail for posting
6. Passing on any guests' problems to the appropriate member of staff
7. Answering the phone, operating the switchboard and dealing with the email and mail
8. Checking out guests, adding up their bills and taking their credit, debit card or cash payments.