Customer service
Muranga, Murang'a
Posted more than 30 days ago
- Company:
- Safaricom
- Company Description:
- 1. Greet and assist customers in person, over the phone, and through various digital channels 2. Register new Safaricom customers for mobile phone services, including SIM card activation 3. Verify customer identification and ensure compliance with registration requirements 4. Explain Safaricom's products and services to customers, including data plans, airtime top-up options, and value-added services 5. Assist customers with account maintenance, such as updating contact information and managing subscriptions 6. Resolve customer complaints and issues in a timely and professional manner 7. Provide technical support for mobile devices and troubleshoot common problems 8. Educate customers on how to use Safaricom's digital platforms, such as the MySafaricom app 9. Meet and exceed performance targets for customer satisfaction and registration compliance 10. Stay up-to-date on Safaricom's policies and procedures, as well as industry trends and developments in the telecommunications sector.https://www.linkedin.com/in/lucy-mwangi-b232b931a?trk=contact-info1. Greet and assist customers in person, over the phone, and through various digital channels 2. Register new Safaricom customers for mobile phone services, including SIM card activation 3. Verify customer identification and ensure compliance with registration requirements 4. Explain Safaricom's products and services to customers, including data plans, airtime top-up options, and value-added services 5. Assist customers with account maintenance, such as updating contact information and managing subscriptions 6. Resolve customer complaints and issues in a timely and professional manner 7. Provide technical support for mobile devices and troubleshoot common problems 8. Educate customers on how to use Safaricom's digital platforms, such as the MySafaricom app 9. Meet and exceed performance targets for customer satisfaction and registration compliance 10. Stay up-to-date on Safaricom's policies and procedures, as well as industry trends and developments in the telecommunications sector.
- Contract Type:
- Part Time
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 1
Job Description
2. Assist existing customers with updating their registration details, including personal information and identification documents.
3. Verify customer identity and documentation to ensure compliance with regulatory requirements.
4. Educate customers on the importance of registration and the benefits of providing accurate information.
5. Collaborate with other departments to resolve any registration-related issues or discrepancies.
6. Maintain detailed records of customer registrations and documentation in accordance with company policies.
7. Provide customer support and assistance with registration inquiries via phone, email, or in person.
8. Stay up-to-date on Safaricom's products and services to effectively assist customers with registration-related queries.
9. Work closely with the compliance team to ensure all registration processes adhere to legal and regulatory guidelines.
10. Continuously seek opportunities to improve and streamline the registration process for a better customer experience.
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