Safaricom

1. Greet and assist customers in person, over the phone, and through various digital channels
2. Register new Safaricom customers for mobile phone services, including SIM card activation
3. Verify customer identification and ensure compliance with registration requirements
4. Explain Safaricom's products and services to customers, including data plans, airtime top-up options, and value-added services
5. Assist customers with account maintenance, such as updating contact information and managing subscriptions
6. Resolve customer complaints and issues in a timely and professional manner
7. Provide technical support for mobile devices and troubleshoot common problems
8. Educate customers on how to use Safaricom's digital platforms, such as the MySafaricom app
9. Meet and exceed performance targets for customer satisfaction and registration compliance
10. Stay up-to-date on Safaricom's policies and procedures, as well as industry trends and developments in the telecommunications sector.https://www.linkedin.com/in/lucy-mwangi-b232b931a?trk=contact-info1. Greet and assist customers in person, over the phone, and through various digital channels
2. Register new Safaricom customers for mobile phone services, including SIM card activation
3. Verify customer identification and ensure compliance with registration requirements
4. Explain Safaricom's products and services to customers, including data plans, airtime top-up options, and value-added services
5. Assist customers with account maintenance, such as updating contact information and managing subscriptions
6. Resolve customer complaints and issues in a timely and professional manner
7. Provide technical support for mobile devices and troubleshoot common problems
8. Educate customers on how to use Safaricom's digital platforms, such as the MySafaricom app
9. Meet and exceed performance targets for customer satisfaction and registration compliance
10. Stay up-to-date on Safaricom's policies and procedures, as well as industry trends and developments in the telecommunications sector.