Houseeking Manager

Housekeeping Manager Vacancy

Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

Role Objective
Our client, a hotel is seeking for a housekeeper manager which is a key leadership role responsible for the overall cleanliness, maintenance, and presentation of the hotel's rooms and public areas. Their key is role is to ensure the highest standards of hygiene and guest satisfaction are achieved.

Core Duties and Responsibilities
• Assist to hire, train, and supervise all housekeeping staff, including room attendants, supervisors, and laundry personnel.
• Creating schedules, assigning tasks, and conducting performance evaluations.
• Conducting regular inspections of guest rooms and public spaces to ensure they meet the hotel's stringent cleanliness and safety standards.
• To oversee the housekeeping budget, managing expenses and controlling costs.
• To be involved in monitoring inventory, ordering supplies, and maintaining equipment to ensure that the department has everything it needs to operate efficiently.
• Handling guest inquiries and complaints related to housekeeping promptly and professionally, and work to resolve any issues to ensure guest satisfaction.
• Collaborating with other hotel departments, such as the front desk and maintenance, to ensure smooth operations and a seamless guest experience.
• Responsible for ensuring that all staff adhere to health and safety regulations, including the proper handling of cleaning chemicals and equipment.
• Any other duties as assigned.

Job Specifications and Qualifications
• Diploma or Degree in Hospitality, Business Management or related field.
• At least 5 years in a MICE setting as a Housekeeping Manager.
• Any other relevant professional certification is an added advantage.

Key Competencies
• Leadership and Management skills
• Attention to Detail
• Organizational skills
• Excellent Communication skills
• Problem-Solving
• Time Management Skills
• High Integrity.