Restaurant Supervisor

Restaurant Supervisor Vacancy
Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective

Our client, a leading hotel is seeking to hire a Restaurant Supervisor who is experienced in managing a busy restaurant while ensure operational efficiency and customer service excellence.

Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning.
• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.
• Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.
• Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
• Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage.
• Ensure compliance with food safety, hygiene, and sanitation standards.
Assist in training new staff , implementing service standards, aspects of service techniques and operations.
• Manage restaurant staff including scheduling, delegation of duties, and performance monitoring.
• Enforce conformity to SOPS applicable to the restaurant.
• Coordinate with kitchen staff to ensure timely food preparation and delivery.
• Perform opening and closing procedures established for the restaurant.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.
• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.
• Attends guests' complaints and takes corrective action immediately and escalate where need be.
• Prepare daily reports on restaurant activities, sales, and staff performance.
• Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.
• Perform any other assigned reasonable duties and responsibilities as assigned.
Qualifications:
• Diploma/Degree in Hospitality Management or related field.
• Minimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred.
• Knowledgeable of food safety and hygiene regulations.
• Proficiency in Microsoft Office Suite.
• Working knowledge of POS systems
Competencies
• High level of integrity.
• Strong leadership skills
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to manage a team and resolve conflicts effectively.
• Ability to multitask and thrive under pressure in a fast paced environment.
• Great Relationship Management skills
• inventory management skills.
• Keen eye to details