Location:
Nairobi, Nairobi
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor's Degree
Job Description
We are seeking a highly experienced Senior Travel Agent with over 10 years of expertise in planning, booking, and managing travel experiences for individuals, groups, and corporate clients. The ideal candidate has an extensive network of travel partners, strong negotiation skills, and the ability to design personalized itineraries that meet client needs while delivering exceptional service and value.
Key Responsibilities
Client Consultation & Trip Planning
Advise clients on travel options, destinations, accommodations, transportation, and activities.
Customize travel packages based on client preferences, budget, and special requirements.
Booking & Reservations
Coordinate flights, hotels, tours, cruises, and ground transportation.
Manage visa applications, travel insurance, and special travel arrangements.
Corporate Travel Management
Develop and manage travel programs for corporate accounts, including budgeting and reporting.
Negotiate corporate rates with airlines, hotels, and service providers.
Destination Expertise & Recommendations
Maintain in-depth knowledge of popular and emerging travel destinations.
Provide insider tips and advice on culture, safety, and local attractions.
Supplier & Partner Relations
Build and maintain relationships with airlines, tour operators, and hospitality providers.
Negotiate contracts to secure competitive rates and exclusive offers.
Problem Resolution
Assist clients in handling travel disruptions, cancellations, or emergencies.
Ensure quick, effective solutions to maintain client satisfaction.
Sales & Marketing
Promote travel packages through online platforms, social media, and customer referrals.
Meet sales targets and contribute to the agency’s revenue growth.
Qualifications & Skills
Education: Diploma or Bachelor’s degree in Tourism, Hospitality, Business, or related field.
Experience: 10+ years in travel consulting, with expertise in both leisure and corporate travel.
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Strong destination knowledge and a passion for travel.
Excellent communication, sales, and customer service skills.
Ability to handle multiple bookings, tight deadlines, and high-pressure situations.
Key Responsibilities
Client Consultation & Trip Planning
Advise clients on travel options, destinations, accommodations, transportation, and activities.
Customize travel packages based on client preferences, budget, and special requirements.
Booking & Reservations
Coordinate flights, hotels, tours, cruises, and ground transportation.
Manage visa applications, travel insurance, and special travel arrangements.
Corporate Travel Management
Develop and manage travel programs for corporate accounts, including budgeting and reporting.
Negotiate corporate rates with airlines, hotels, and service providers.
Destination Expertise & Recommendations
Maintain in-depth knowledge of popular and emerging travel destinations.
Provide insider tips and advice on culture, safety, and local attractions.
Supplier & Partner Relations
Build and maintain relationships with airlines, tour operators, and hospitality providers.
Negotiate contracts to secure competitive rates and exclusive offers.
Problem Resolution
Assist clients in handling travel disruptions, cancellations, or emergencies.
Ensure quick, effective solutions to maintain client satisfaction.
Sales & Marketing
Promote travel packages through online platforms, social media, and customer referrals.
Meet sales targets and contribute to the agency’s revenue growth.
Qualifications & Skills
Education: Diploma or Bachelor’s degree in Tourism, Hospitality, Business, or related field.
Experience: 10+ years in travel consulting, with expertise in both leisure and corporate travel.
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Strong destination knowledge and a passion for travel.
Excellent communication, sales, and customer service skills.
Ability to handle multiple bookings, tight deadlines, and high-pressure situations.
Number of vacancies:
1
Company Description
We are a dynamic retail company dedicated to delivering exceptional customer experiences through quality products and outstanding service. Our mission is to meet customer needs while fostering a positive shopping environment.
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