Location:
Nairobi, Nairobi
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor's Degree
Job Description
We are seeking an accomplished Bank Manager with over 10 years of experience in leading branch operations, driving sales performance, managing risk, and delivering exceptional customer service. The ideal candidate has a strong track record of building high-performing teams, achieving financial targets, and ensuring compliance with banking regulations while fostering strong client relationships.
Key Responsibilities
Branch Operations Management
Oversee day-to-day branch activities, ensuring smooth operations and efficient workflow.
Manage cash flow, security procedures, and transaction accuracy.
Business Development & Sales
Develop and implement strategies to increase deposits, loans, and other banking products.
Identify and pursue opportunities to expand the branch’s customer base.
Customer Relationship Management
Build and maintain strong relationships with high-value clients and local businesses.
Resolve escalated customer issues promptly and professionally.
Financial Performance
Monitor branch P&L, budgets, and key performance indicators.
Ensure targets for revenue, profitability, and customer acquisition are met or exceeded.
Risk & Compliance
Ensure compliance with all banking regulations, AML/KYC requirements, and internal policies.
Oversee audit readiness and address any compliance gaps.
Team Leadership & Development
Recruit, train, and mentor branch staff to achieve operational and sales goals.
Conduct regular performance evaluations and implement development plans.
Community Engagement
Represent the bank in community events, networking opportunities, and local partnerships.
Promote the bank’s brand and reputation within the community.
Qualifications & Skills
Education: Bachelor’s degree in Banking, Finance, Business Administration, or related field (MBA preferred).
Experience: 10+ years in banking, with at least 5 years in a management or leadership role.
Strong knowledge of banking operations, lending practices, and financial products.
Proven ability to meet sales targets and grow branch profitability.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Key Responsibilities
Branch Operations Management
Oversee day-to-day branch activities, ensuring smooth operations and efficient workflow.
Manage cash flow, security procedures, and transaction accuracy.
Business Development & Sales
Develop and implement strategies to increase deposits, loans, and other banking products.
Identify and pursue opportunities to expand the branch’s customer base.
Customer Relationship Management
Build and maintain strong relationships with high-value clients and local businesses.
Resolve escalated customer issues promptly and professionally.
Financial Performance
Monitor branch P&L, budgets, and key performance indicators.
Ensure targets for revenue, profitability, and customer acquisition are met or exceeded.
Risk & Compliance
Ensure compliance with all banking regulations, AML/KYC requirements, and internal policies.
Oversee audit readiness and address any compliance gaps.
Team Leadership & Development
Recruit, train, and mentor branch staff to achieve operational and sales goals.
Conduct regular performance evaluations and implement development plans.
Community Engagement
Represent the bank in community events, networking opportunities, and local partnerships.
Promote the bank’s brand and reputation within the community.
Qualifications & Skills
Education: Bachelor’s degree in Banking, Finance, Business Administration, or related field (MBA preferred).
Experience: 10+ years in banking, with at least 5 years in a management or leadership role.
Strong knowledge of banking operations, lending practices, and financial products.
Proven ability to meet sales targets and grow branch profitability.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Number of vacancies:
1
Company Description
We are a dynamic retail company dedicated to delivering exceptional customer experiences through quality products and outstanding service. Our mission is to meet customer needs while fostering a positive shopping environment.
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