Business Development Officer/ Relationship Officer/ Loan Officer

1. Business Growth & Originating Quality Loans:
Marketing and promoting LOLC Kenya Microfinance Bank PLC products and services to potential customers who fit the organization profile. Keep up to date with potential loan markets and develop referral networks in order to locate prospects for loans.
Reporting Business Promotion activities to the supervisor
Initiation and growth of quality loan portfolio and various incomes according to set targets for the organization.
Engage the clients to understand their financial needs which can be addressed by LOLC Kenya Microfinance products.
Growth of product holding per client to maximize the company’s share of client’s wallet – Cross selling and Up-selling
Develop a healthy client base and business network which shall assure him or her of continuous business generation for both new and repeat business.
Constantly engage clients in order to enlighten them on new products and services being offered by the bank.
Responsible for loan request, disbursements, and recording, verifying, and assessing the chattels offered for loans with assistance of Branch Manager and monitoring collections and recoveries.
Analyse applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information
Submit applications to Branch Manager with recommendations for verification.
Review loan agreements to ensure that they are complete, accurate and fully compliant with the bank’s policies and procedures.
Recruiting of new clients, opening of accounts and mobilizing deposits
Responsible for daily, weekly, monthly and quarterly reports as required
Conducting continuous market surveys so as to understand the market and product trends, in order to determine the competitiveness of the bank and also to recommend products and pricing reviews and new product development
Driving and managing market outreach promotional programs to create product awareness and cultivate business networks and customer relations to grow the portfolio.
Implementing and enforcing the board-approved AML & KYC policies within the branch.

2. Customer Relationship Management and Business Support:

Delight clients by efficiently offering services, responding to client queries and complaints within the bank’s stipulated SLA and TAT.
Offer appropriate financial solutions to clients’ business needs and challenges while taking care of the interests of the Company.
Be the liaison person between the customer and LOLC-K MFB until the loan is processed and disbursed or otherwise communicated.
Participate in organized customer forums for both feedback and training on the bank’s products and services.
Handle any customer complaints and take appropriate actions and escalate where necessary to the immediate supervisor to ensure that they are timely resolved.
Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and motivation.
Maintain good public relation between LOLC and outsiders e.g., public administration, churches, business community and foster positive image of the bank in all fora.
Ensure high standard of service through follow up of day today problems by liaising with the Branch Manager and support divisions

3. Delinquency Management:
Discuss the repayment schedule which shall include loan period, interest, principal repayment, bank charges etc. to ensure that the customer understands the financialobligations they are entering into with LOLC-K MFB to help them work out their cash flows before making the decision of borrowing.
Post disbursement loan management including negotiating payment arrangements with customers who have delinquent loans.
Ensure that all clients repay their loans on time.