Operations Officer.

Ensures efficient work flow from the production processes to the delivery points without any setbacks
Provide adequate training and orientation for new staff as well as continuous development for existing operations staff
Schedule and provide guidance on priority setting to ensure all clients are served in the shortest time possible
Quality Assurance of the production process and final products before they are delivered to clients
Ensure there is adequate inventory of all Raw Materials ,at any one time and in coordination with other branches, ensure they don’t lack either
Responsible to keep track and record of Bottles and other raw materials with the help of the admin assistant/factory assistant/ packing
Ensure at all times the Delivery Fleet ( Motorbikes and Vehicles) are mechanically fit and in good condition (cleanliness) ready for delivery; as well as keep track of their service times
Develop and keep a schedule for Corporate Deliveries by liaising with the contact persons; to establish their needs and timely delivery of their order.
Scheduling Vehicle usage for corporate deliveries, Sale and Marketing activities,
Ensure adequate stock and follow up on accomplishment of set targets for the Sales Driver
Consistent follow up on bad debts and recovery the funds before the end of every month
Fuel Management and control system for the delivery fleet
Develop and Maintain the Day- Off System for the Operational Staff
Ensure all bottles at the shop are with KRA Stamps and correctly marked
Customer Retainment. Make follow up calls for ‘lost’ clients , solve concerns and win them back .