Front Office Manager

Front office Manager is responsible for overseeing and managing the front office operations, ensuring exceptional customer service, and contributing to student enrollment targets. this role involves problem-solving and acting as the first point of contact for all stakeholders.
Key Responsibilities:
Student Enrollments:
Actively promote MedPrime Training College’s courses to prospective students and their guardians.
Guide applicants through the enrollment process, ensuring all requirements are met.
Track and report on enrollment statistics and trends.

Front Office Management:
Supervise daily operations of the reception area to ensure efficiency and professionalism.
Manage incoming calls, emails, and inquiries, ensuring prompt and courteous responses.
Maintain a clean, organized, and welcoming environment at the front desk.

Customer Service:
Serve as the first point of contact for students, parents, and visitors.
Address and resolve concerns or complaints promptly and effectively.
Provide accurate and timely information about programs, services, and events.

Problem-Solving:
Proactively identify and address operational issues at the front office.
Collaborate with relevant departments to resolve student and visitor concerns.
Develop and implement solutions to enhance the efficiency of front office operations.

Team Leadership:
Supervise, train, and evaluate front office staff to ensure high performance.
Create duty schedules to ensure adequate coverage during operating hours.

Compliance and Reporting:
Ensure compliance with institutional policies and procedures.
Prepare regular reports on front office activities and key performance metrics.

Key Skills and Competencies:
Exceptional customer service and interpersonal skills.
Strong problem-solving and decision-making abilities.
Excellent organizational and multitasking capabilities.
Proficiency in office management software (e.g., Microsoft Office Suite).
Leadership and team management skills.
Qualifications:
Diploma or degree in Business Administration, Public Relations, or a related field.
At least 2 years of experience in a similar role, preferably in an educational setting.
Fluency in English and Kiswahili, both written and spoken.