Spa Manager
South Sudan, Nairobi
Posted yesterday
- Company:
- Crystal Recruitment Ltd
- Company Description:
- Crystal Recruitment can be valuable to anyone open to entertaining a dynamic career opportunity. Our experience, our research, our industry knowledge, and our careful and consultative approach all work to ensure the best possible fit between our candidates and the companies we serve.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
Responsibilities
- Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
- Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
- Ensure customer satisfaction by addressing client needs and promptly resolving any issues
- Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
- Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
- Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
- Regularly evaluate service quality and client satisfaction and make necessary adjustments
- Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
- Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
- Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand
Requirements
- Degree or certification in hospitality management, business administration, or related field
- Five years of work experience as a spa manager or similar role
- Outstanding customer service skills
- Leadership and team management experience
- Understand and create financial reports, budgeting, and marketing strategies
- Leadership or other supervisory experience
- Advanced skills in accounting software and inventory management
- Good written and verbal communication skills
- The skill to positively transform customer experience
