Tours & Travel Specialist

We are seeking a skilled and experienced Tour Specialist with extensive knowledge of inbound and outbound tourism. The ideal candidate will have a minimum of two years of experience in the travel and tourism industry and a proven track record of creating exceptional travel packages for local and international destinations.

Key Responsibilities:
• Design and customize itineraries for inbound tourists exploring Tanzania’s iconic destinations.
• Create comprehensive outbound travel packages to popular international locations.
• Develop unique safari experiences and themed travel options.
• Identify and target potential clients for both inbound and outbound travel services.
• Collaborate with marketing teams to promote travel packages via social media and other channels.
• Upsell and cross-sell travel packages and add-on services.
• Engage with clients to understand their travel preferences and provide tailored solutions.
• Maintain a client database and track inquiries to ensure timely follow-ups.
• Deliver exceptional customer service to retain and grow client relationships.
• Negotiate competitive rates with local and international hotels, excursion providers, transport companies, and other partners.
• Build strong partnerships with outbound travel agencies, airlines, and service providers.
• Oversee the seamless execution of inbound and outbound tours, ensuring high-quality experiences.
• Resolve last-minute issues or changes during tours with professionalism and efficiency.
• Stay updated on tourism trends, both locally and internationally.
• Identify new destinations and travel experiences to include in offerings.
• Calculate costs and prepare competitive pricing for travel packages.
• Monitor budgets for inbound and outbound tours and ensure cost-effectiveness.
• Manage all necessary travel documentation, including visas, permits, and contracts.
• Ensure adherence to local and international tourism regulations.

Qualifications:
• Minimum of 2 years of experience in inbound and outbound tourism.
• Strong understanding of Tanzanian attractions, international travel destinations, and cultural nuances.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in travel software and MS Office.
• Exceptional organizational skills and attention to detail.
• Multilingual abilities (e.g., Swahili, English, and other languages).
• Experience in digital marketing or social media for tourism promotion.
• Certifications in tourism, hospitality, or travel management.
• Valid Passport.