Hospice & Homecare Operations Manager

Job Title: Hospice & Homecare Operations Manager
Location: Nairobi
Industry: Healthcare & Hospitals

Job Summary:
The Homecare Operations Manager will responsible for overseeing the daily operations of our home healthcare services and our inpatient facility, ensuring that we deliver exceptional care to our clients while maintaining compliance with all relevant regulations. This role involves managing staff, coordinating client care, and ensuring financial and operational efficiency.
Key Responsibilities:

Operational Oversight:
• Develop and implement operational policies and procedures that align with our mission and values to enhance efficiency and quality of care.
• Maintain accurate and confidential records for client care, staff, and facility operations.
• Oversee daily operations, including patient care services, staff management, and facility maintenance.
• Implement health and safety protocols to ensure a safe environment for clients and staff.

Staff Leadership:
• Maintain the staff database and rota.
• Manage recruitment, training, and a team of healthcare professionals and administrative staff.
• Ensure staffing contracts are signed on time and the staff dressing code is adhered to.
• Conduct regular performance evaluations and provide support for staff.
• Address any staffing issues or conflicts in a professional and timely manner.

Client Care Management:
• Collect patient and family feedback on the homecare operations including meals room cleanliness.
• Monitor the quality of care provided and make necessary adjustments to improve service delivery.
• Act as a primary point of contact for clients and their families, addressing any concerns or feedback.
• Maintain patient documents and medical history

Financial Administration:
• Develop and manage the company’s budget, including financial planning, monitoring, and reporting.
• Implement cost-control measures to ensure financial efficiency.
• Oversee billing processes and ensure accurate invoicing and collection of payments.
• Manage the kitchen and facility supplies with regular stock keeping and reporting.
• Audit monthly payroll.
• Audit expenditure and ensure receipts are filed against imprest request.

Compliance and Quality Assurance:
• Ensure that the company adheres to all healthcare regulations and accreditation standards.
• Conduct regular audits and quality assurance checks to maintain high standards of care.
• Prepare for and participate in inspections and accreditation reviews.

Communication and Relationship Management:
• Foster strong relationships with clients, families, and external partners such as healthcare providers and regulatory agencies.
• Communicate effectively with all stakeholders to ensure transparency and trust.
• Represent Sahara Homecare Limited at community and professional events as needed.

Qualifications:
Education & Experience:
• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience: Minimum of 5-8 years of experience as an Administrator or Operations Manager in hospital, hospice or homecare settings preferred.

Skills:
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management and budgeting.
• Attention to details
• Ability to handle complex situations with professionalism and empathy.

Working Conditions:
• Flexibility in working hours may be necessary, including on-call responsibilities.