Relationship/Loan Officer
Nairobi, Nakuru
Posted more than 30 days ago
- Company:
- Human Capital Outsourcing Limited
- Company Description:
- At Human Capital Outsourcing Limited, our journey began in 2017. We're not just an HR consultancy firm; we're your trusted strategic partners in realizing your vision. Over the years, our commitment to excellence has guided us through a path of continuous growth and learning. Our Passion: Our passion is to nurture growth, empower talent, and raise the bar for HR excellence. We're driven by a belief in the transformative power of effective HR solutions. It's this passion that fuels our quest for innovative approaches to meet the ever-evolving needs of businesses in a dynamic world.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Diploma
- Gender:
- Any
- Number of vacancies:
- 5
Job Description
On behalf of our clients a microcredit/microfinance we are looking to hire a Relationship Officers. The ideal candidate will have an ability to manage and maintain a high performing portfolio. The candidate should have a track record of high sales performance within a microcredit or microfinance set up. You will be responsible for managing sales and marketing, ensuring a high standard of customer service to ensure optimum productivity.
Key Responsibilities
• Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business
• New client’s acquisition
• Properly educating the clients on our product terms and conditions
• Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability
• Analyzing business activities to identify and avoid funding high risk ones
• Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure
• Build a good self and company reputation to grow customer loyalty
• Always ensuring you have polished first contacts/impressions with clients
• Being respectful and diligent when dealing with people
• Being effective in handling customer complains
Requirements and Qualifications
• Bachelor’s degree in Sales & Marketing or any other business-related course
• MUST have a minimum of 3 years of experience as a loan officer or relationship officer in a microfinance/microcredit Industry
• Ability to deal with diverse public and deliver results.
• Ability to work under pressure
• Strong Negotiation skills
• Proactive and good listener
• Great English written and verbal communication skills
• Good performance track record
• Superior organizational and time management skills
• High customer service skills
• Good track records of delivering sales targets