Location:
Nairobi, Nairobi
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Diploma
Job Description
Job Title: Tour Consultant – Inbound Safari Specialist
Location: Nairobi, Kenya
Company: Beyond the Plains Safaris
Employment Type: Full-Time
About Us:
Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences.
Job Summary:
We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Respond to inbound safari inquiries via email, phone, and online platforms
Design customized safari itineraries based on client preferences and budgets
Prepare accurate quotations and travel documentation
Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings
Manage reservations, payments, and client follow-ups
Provide excellent customer service before, during, and after the trip
Keep up-to-date with destinations, properties, and safari trends
Meet monthly sales and conversion targets
Maintain accurate client and booking records in CRM or booking systems
Requirements:
Minimum 2 years of experience in a similar tour consultant or safari planning role
Strong knowledge of East African safari destinations (Kenya and Tanzania a must)
Excellent written and spoken English; additional languages a plus
Experience using reservation systems, travel CRMs, or itinerary builders
Location: Nairobi, Kenya
Company: Beyond the Plains Safaris
Employment Type: Full-Time
About Us:
Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences.
Job Summary:
We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Respond to inbound safari inquiries via email, phone, and online platforms
Design customized safari itineraries based on client preferences and budgets
Prepare accurate quotations and travel documentation
Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings
Manage reservations, payments, and client follow-ups
Provide excellent customer service before, during, and after the trip
Keep up-to-date with destinations, properties, and safari trends
Meet monthly sales and conversion targets
Maintain accurate client and booking records in CRM or booking systems
Requirements:
Minimum 2 years of experience in a similar tour consultant or safari planning role
Strong knowledge of East African safari destinations (Kenya and Tanzania a must)
Excellent written and spoken English; additional languages a plus
Experience using reservation systems, travel CRMs, or itinerary builders
Number of vacancies:
4
Company Description
Beyond the Plains Kenya Safaris is a premier tour operator specializing in tailor-made safari experiences across Kenya's breathtaking landscapes. From the iconic savannahs of the Maasai Mara to the pristine beaches of the Kenyan coast, we offer expertly guided tours that immerse travelers in the rich wildlife, vibrant cultures, and stunning scenery of this incredible destination. With a commitment to personalized service, sustainability, and creating unforgettable memories, Beyond the Plains Kenya Safaris ensures every journey is as unique as our clients. Whether it’s a luxury getaway, a family adventure, or a cultural exploration, we bring the magic of Kenya to life
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