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Cyber attendant

Machakos, Machakos

Posted yesterday

Company:: Masaku Digital solution
Company Description:: Masaku Digital Solutions is a vibrant and customer-oriented cyber café located in the heart of Machakos town. It offers a wide range of digital services tailored to meet the everyday needs of students, professionals, small business owners, and the general public. At its core, Masaku Digital Solutions provides fast and reliable internet access for web browsing, online research, email use, and digital learning. The café is equipped with modern desktop computers and a clean, well-organized workspace that promotes productivity and comfort. In addition to browsing services, the café offers comprehensive printing, photocopying, and scanning solutions in both black-and-white and color formats. Whether it’s printing school assignments, official documents, or marketing materials, clients can count on high-quality results. Lamination and document binding services are also available, ideal for preserving important papers and preparing professional reports or presentations. Masaku Digital Solutions is also known for its creative graphic design services. The team designs logos, flyers, business cards, banners, and social media graphics, supporting local entrepreneurs and businesses in building a strong visual identity. For those needing help navigating government platforms, the cyber café provides assistance with e-Citizen services such as KRA PIN applications, passport registration, NTSA services, HELB applications, and more. Further complementing its digital offering, the café stocks essential stationery items like pens, paper, envelopes, and flash drives, making it a convenient one-stop shop for office and school needs. Technical support services, including software installation, virus removal, and troubleshooting, are also available for walk-in clients. Masaku Digital Solutions prides itself on having knowledgeable and approachable staff who guide customers through online procedures and ensure every visit is efficient and worthwhile. With its diverse range of services and strong commitment to customer satisfaction, Masaku Digital Solutions plays a vital role in supporting the digital and administrative needs of the Machakos community.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Diploma
Number of vacancies:: 1

Job Description

The Cyber Café Attendant is responsible for the day-to-day operations of the cybercafé, ensuring excellent customer service, maintaining computer systems, and assisting customers with their digital needs. The role requires strong technical skills, customer service abilities, and basic financial handling.
Responsibilities :
• Type Setting, Photocopy, and Printing Services: Provide professional typesetting, photocopying, and printing services to customers. Ensure all documents are handled with care and confidentiality.
• Customer Support: Offer guidance and support to customers who need help using the internet, computer applications, or other digital services. Be patient and clear in explaining processes to individuals with varying levels of digital literacy.
• Cyber Cafe Operations: Manage the daily operations of the cyber cafe, including maintaining equipment, ensuring internet connectivity, and handling customer inquiries. Ensure the cyber cafe is clean, organized, and welcoming.
• Graphic Design Services: Utilize Adobe Photoshop/Canva to provide graphic design services as needed. Experience with this software is an added advantage.
• Financial Transactions: Handle customer payments for services and products. Keep accurate records of sales and transactions. Ensure cash register balances at the end of the shift
• Additional Duties: Perform any other tasks as assigned by management, including assisting with marketing efforts, managing inventory, or any other duties that may arise as part of running the cyber cafe.
Required profile for job ad : Cyber Cafe Attendant – Machakos Town
• Proficiency in internet services, especially in navigating and using government and private online platforms.
• Strong skills in type setting, photocopying, and printing.
• Basic knowledge of Adobe Photoshop/Canva
• Ability to provide excellent customer service and support.
• Flexible working hours, including weekends and holidays if necessary.
• Honest, reliable, and possessing strong communication skills.