Technician
Nairobi, Nairobi
Posted today
- Company:
- Silverstone Tyres Limited
- Company Description:
- Silverstone Tyres retail outlets specialise in auto fitment related products and services such as Tyres, Batteries, Shocks, Wheel Alignment, Wheel Balancing, Car Service, Wipers, Accessories, Car Care Products, etc. At Silverstone Tyres expect professional customer service, competitive pricing, convenience and peace of mind. When you entrust your vehicle to a Silverstone Tyres retail outlet, rest assured that you and your family’s safety is always our first priority. Whatever your auto fitment needs, come to Your Fitment Professionals.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
SILVERSTONE TYRES (K)LIMITED JOB DESCRIPTION
Current Position
Line Manager
Location
SECTION II
2. POSITION
Overall, Purpose of the Job
The position is responsible for providing technical services at the Tyre Centre.
Dimensions Achieve key performance objectives for the department
Supervision Total No of reporting positions Direct Reportees
Internal External
Internal / External Contacts
SECTION III
3. AREAS OF RESPONSIBILITY / TASK
Task Area Main Tasks
1. Technical Services • Tyre fitment, balancing, wheel alignment and inflating tyres to the proper air
pressure at the Tyre Centre
• Battery fitments.
• Carrying out inspection on tyres, batteries, shocks, springs and other parts as per laid down
procedures and inspection forms.
• Puncture repairs.
•Adherence to technical and customer service SOPs and MEMOs.
2. Equipment and Tools Management • Ensuring proper handling and maintenance of tools and equipment a per the machine operation manuals
•
3. Customer Service • To be responsible for customer satisfaction.
• To be committed in providing services to exceed customer expectation.
Any other duties as maybe assigned from time to time
SECTION IV
KEY PERFORMANCE INDICATORS
1. Technical Effectiveness & Efficiency
2. Customer satisfaction.
3. Cleanliness & tidiness - self & allocated areas
SECTION V
JOB SPECIFICATIONS
1. Key Competencies i. Tyre/battery technical expertise
ii. Company product knowledge
iii. Results oriented
iv. Company procedures and policies related to the job e.g. service charter
v. Customer Service skills
vi. Knowhow in operating tyre centre equipment
- be organized and methodical
- be proactive and able to take the initiative
- be an excellent communicator
- be able to respond well to pressure
2. Academic / Professional Background A minimum of a Trade Certificate in Automotive/Mechanical or related course
SECTION VII Signatures
Position Holder Date Supervisor Date
