Customer Service Agent

Kenya, Nairobi

Posted 5 days ago

Company:: Lifebank
Company Description:: LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor's Degree
Number of vacancies:: 1

Job Description

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Nairobi, Kenya

Job Overview
- Communicating regularly with the Head of Operations and Director of Fulfillment

Responsibilities
- Overseeing the operations of Medical Dispatch Riders
- Responsible for the onboarding and management of vendors within LBK
- Ensuring OVA compliance
- Facilitating the processing of orders in real-time
- Ensuring full compliance with all operational regulations

Education and Qualification: Bachelor's degree
At least 2 years of experience in Customer facing or operation roles

Salary: KSh 40,000 Monthly (Gross).