Customer Service Assistant-Hospitality

Customer Service Assistant Vacancy!-Hospitality

Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

Role Objective
Our client in Hospitality sector is seeking to hire a competent customer service assistant who will be responsible for enquiries, assist clients on behalf of the company.

Core Duties and Responsibilities
• Welcome visitors and direct them appropriately to respective offices.
• Conduct product demonstrations to potential clients.
• Handle administrative tasks as required.
• Processing orders and transactions.
• Handle all calls and forwarding phone calls as appropriate.
• In charge of email correspondence and other social media correspondences as required.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Any other duties assigned from time to time.

Job Specifications and Qualifications
• Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies
• Good communication skills (written and verbal).
• High Phone skills
• Ability to multitask and prioritize tasks in a fast paced environment
• Strong organizational skills
• Business Etiquette skills